Privacy Policy

ZOOM Removals is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used.

Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, ZOOM Removals will only collect and use personal information as set out below.

Collecting Personal Information

Zoom Removals will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

Use of cookies

Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. ZOOM Removals uses cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user’s browser. Cookies allow ZOOM Removals to monitor the items an individual may want to access as they move through the site, and records how many people are using the different parts of the site. It is possible to set the browser to refuse cookies; however, this may limit the services provided by ZOOM Removals’ website.

Using and disclosing your personal information

ZOOM Removals recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of ZOOM Removals, any ZOOM Removals group company, or any member of the public, or to lessen a serious threat to a person’s health or safety.

Contact by ZOOM Removals

ZOOM Removals may contact individuals via telephone, SMS, email, post or any other form of electronic or conventional communications channel using the information provided in order to:

1. Provide information that may be of interest about updates, new ZOOM Removals products and services, special offers and other matters that may be of interest.
2. To send newsletters.
3. ZOOM Removals does not send advertising information without obtaining prior consent. If an individual receives communications from ZOOM Removals which they do not wish to receive, they may remove their name from the database either by:
   • Contacting ZOOM Removals on the customer enquiry line (02) 8021 4151
   • Sending an email to info@ZOOMRemovals.com.au
   • Using the unsubscribe link on a received email

Individual’s right of access

Individuals have the right to review the information that may be recorded on the ZOOM Removals database. Information may be reviewed by contacting ZOOM Removals on the customer enquiry number (02) 8021 4151 or by sending an email to info@ZOOMRemovals.com.au.

Storage and security of personal information

ZOOM Removals will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. In some cases these facilities may be overseas. ZOOM Removals employees and data processors are obliged to respect the confidentiality of any personal information held by ZOOM Removals. However, security of communications over the internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. ZOOM Removals will not be held responsible for events arising from unauthorised access to personal information.

ZOOM Removals and links to other websites

ZOOM Removals may provide links to websites outside of the ZOOM Removals site. These linked sites are not under the control of ZOOM Removals, and ZOOM Removals is not responsible for the conduct of companies linked to the ZOOM Removals website.

Problems or queries

Queries relating to the Privacy Policy, or any problems or complaints please contact us on the customer enquiry line (02) 8021 4151.