Can You Trust Your Removal Company?

It’s the million-dollar question when you are planning a move. How do you choose a removal company that will do the job properly, and that you can trust completely?

Fair Trading NSW has some top tips on choosing removal companies.

Make sure the company you choose ticks the boxes:

1. Compare Services

This one is a no-brainer: Make sure you get a quality service for the right price. ZOOM Removals has a 4.7+ star rating out of the most of independent Google Reviews, which makes us the #1 rated removalist in Sydney.

Read our reviews and get in touch with one of our expert Move Coordinators about your move today. You will see we zoom past the competition on value, service and affordability.

2. Accreditation with Australian Furniture Removers Association (AFRA)

ZOOM Removals is proud to be an accredited member of AFRA. As members, we meet and exceed their strict standards for local movers. This ensures we have the right equipment, vehicles, office and crew training needed to complete your move professionally.

3. Ask Questions to Find Out About the Service

You will want to know the cost of the move and what is included, how long the move will take, what happens if there are delays on the day, and is there an extra cost for storage? We are really proud of our versatile fleet, all fully equipped for safe handling of your goods.

Our fit and keen movers are highly trained, efficient, fast, reliable and accredited by AFRA. All our services are explained and our costs are transparent. Ask us any question you like; we’re happy to put your mind at ease.

You can find all about our transparent rates and service online by getting an instant quote. Or call us on 1300 788 165 to talk to one of our Move Coordinators about any questions you may have.

4. Ask for a Written Quote Before Hiring a Moving Company

This makes good business sense. A detailed written quote is based on an inventory of the goods to be moved, as recommended by Fair Trading NSW. We can help you draw up an inventory, or you can find a sample on the AFRA website.

We offer fixed price moving quotes for homes of three bedrooms and above. Our estimator will visit your home at a convenient time to assess your local relocation. For smaller moves, we offer competitive removal rates per half hour, so you only pay for what you use from start to finish with a half-hour call-out charge for Sydney metro moves.

5. Read the Contract Carefully

Ensure it contains complete details of the service provided; pickup and delivery addresses, dates and times of move; a household inventory list; details of insurance for any loss or damage. Our contracts are designed to protect you as well as us, so they are clear, concise, easy to understand, and they cover all you need and want to know about your move.

6. Ask About Insurance

Removalists are not required by law to provide insurance for your possessions during a move. As an AFRA Member, ZOOM Removals holds transit insurance, $20 million public liability and workers compensation insurance, all provided as standard in our low-cost moving rates.

Did you know that by law, only AFRA Member removalists can offer you Comprehensive Transit or removals insurance. You can also take out this full cover comprehensive insurance if you want to as well to further protect your personal furniture and effects during the move.

Call us if You Have Any Questions

For more information, or you could like a removals insurance online quote please call to speak to one of our Move Coordinators on 1300 788 165, or visit NSW Fair Trading’s recommendations page for when hiring a removalist.